Frequently Asked Questions

How often do you service my property?
Most of our customers prefer service once a week. We have custom schedules which are bi-weekly, monthly, and one-time cleaning.

Having a party, picnic,or outdoor gathering?
Just let us know and we’ll schedule your cleaning around that date or set up an extra visit. If you would like to know more about our additional service options, please call us.

Is there a contract? How do I Cancel/Suspend Service?
No, there isn’t a contract, however, for insurance purposes we need a signed service agreement giving us permission to be on your property. If you need to suspend or cancel service, simply click ‘Contact Us’ or mail written notification, just give us two weeks notice and we’ll gladly accommodate you.

Do we work through the winter? What happens when it snows or there are extreme weather conditions?
Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through the winter. We’ll work in most weather, but heavy rain, snow, or a declared State of Emergency can stop us. If there is more than an inch of snow or rain, we will postpone that day’s service until the next business day. If there is an extreme weather condition, or reasons beyond our control that will prevent us from completing that week’s work, we will follow up the following week to clean your yard. The previous week however, will not be credited, due to our work load being doubled when we return. Please call the office to advise if you intend to clean your yard. If snow stays on the ground for more than a week, but there is no new snow to cover it, we will do regular cleanups to prevent excessive accumulation.

What are your Hours of Operation? What about holidays?
Our office hours are Monday thru Saturday 9:00am to 5pm. Our Waste Technicians begin their routes at 7:00am and will work until their daily route is complete.

We do not work the following days:

• New Years Day
• Thanksgiving Day
• Christmas Eve and Christmas Day

When a holiday falls on a regular service day, we will likely make up service the following day and/or post the holiday schedule on the website or invoice. Service returns to the regular day the following week.

Should I unlock my gate?
Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day. You may provide us with a key to the lock or tell us the combination if that will be convenient for you. Please note, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed.

Can we work with your dog in the yard?
In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don’t want to take unnecessary risks with your dog or our employees.

How do I pay you?
Upon our initial visit, the customer is expected to pay for the first service, and the upcoming month that day. We bill our services prior to the month of service, and our invoices are sent on or about the 25th . Our invoices are due on or before the 15th of every month. Unpaid invoices by the 15th will see service suspended until payment is made. There is a $10.00 late fee for accounts not paid by the next billing.  We prefer you to pay by check, however, our service workers will accept cash and issue you a receipt. We also accept Pay Pal online payments, instructions are on your invoice.

What are my responsibilities to maintain service?
To better service you, please be mindful of the following:

• Yards and pens must be accessible. Grass and leaves should be kept to a minimum to locate the waste.
• Aggressive dogs must be left indoors on scheduled cleaning days.
• Payments must be made in a timely manner, unless prior arrangements have been made.

Direct all questions, problems, concerns, changes in service to the office not your Waste Technician.